Tech Support

The Smart City’s Network Operations Center (NOC) tech support provides the ability to monitor and proactively manage our IP, voice, broadband, wireless and managed services networks. Automated software packages enhance our ability to monitor a wide range of telecom platforms.

Residential Contact Number:

407-827-9277

24×7 Network Operations Center (NOC) Tech Support:

  • Our 24×7 monitoring provides alarm supervision, real-time system surveillance, and automated escalation and fault management via a Computer Associates’ Unicenter network management system
  • Advanced console positions with multiple monitors that provide a sound visible platform for Tier II – Tier IV technical support with integrated fault management
  • Experienced, educated, technically trained NOC personnel with an overwhelming customer-focused experience
  • Dependability of our proven track record, best practices approach and broad based enterprise networking experience for our Central Florida-based voice and broadband customers; combined operational processes, technical expertise and highly qualified software and hardware engineering optimizing the redundant network
  • Change Management Control for positive control during maintenance windows, system upgrades or planned events
  • Secure facility with controlled access, redundant power backup, geo-diverse redundancy and a disaster recovery site
  • Performance Metrics and Real-Time Reporting:
    • Monitoring and Alarm Detection
    • Problem Diagnosis with Fault Isolation Repair Coordination
    • Service Restoration
    • Incident Reporting