NOC and Data Center

Smart City Network Operations Center (NOC) provides the ability to monitor and proactively manage our IP, voice, broadband, wireless and managed services networks. Automated software packages enhance our ability to monitor a vast array of telecom platforms.  Our 8,000 square foot data center and NOC facility ensures vigilance of managed services.

24x7 Network Operations Center (NOC) Services

• Our 24×7 monitoring provides alarm supervision, real-time system surveillance and automated escalation and fault management via Computer Associates’ Unicenter network management system
• Advanced console positions with multiple monitors providing a sound visible platform for Tier II – Tier IV technical support with integrated fault management
• Experienced, educated, technically trained NOC personnel with an overwelming customer focused experience
• Dependability of our proven track record, best practices approach and broad based enterprise networking experience for our Central Florida-based voice and broadband customers; combined operational processes, technical expertise and highly qualified software and hardware engineering optimizing the redundant network
• Change Management Control for positive control during maintenance windows, system upgrades or planned events.
• Secure facility with controlled access, redundant power backup, fully diverse climate control, geo-diverse voice redundancy and a disaster recovery site.
• Performance Metrics and Real-Time Reporting:
  • Monitoring and Alarm Detection
  • Problem Diagnosis with Fault Isolation Repair Coordination
  • Service Restoration
  • Incident Reporting

Data Center Features

We offer cutting edge data center solutions that are second to none. If your e-business initiatives consist of complex server configurations, application services or extranet/intranet applications, we provide one of the most stable environments to keep your business online 24×7. With our multiple backbones and redundant connections, on-site UPS and backup generator — you know that your site has reliable and scalable Internet connectivity.

• High-performance, reliable, and scalable dedicated network
• Upstream served by a OC-48 self-healing SONET ring technology
• Dual OC-48 self-healing SONET ring owned and operated by Smart City
• 24 x 7 monitored key card access to the data center
• Enterprise level monitoring services available
• Cisco Powered Network
• Access to Layer-3 and Layer-4 switches on Smart City backbone
• UPS 100KVA Leibert protected systems
• FM-200 chemical fire suppression cover the entire data center
• Four 7.5 ton Trane HVAC units plus two reserve back up units
• 350KW diesel generator with large fuel reserve for backup power
• Complete lightning protection every two feet around the entire roof
• Each cabinet supplied with its own ground back to the master ground bar
• Remote power boot devices available
• Access to third-party fiber networks from Sprint, BellSouth, Time Warner, Progress Telecom, and AT&T
• On-site Unix, Microsoft, and Cisco system engineers